FAQs

How much does shipping cost?

Shipping prices vary per product. All our items are shipped out separately unless you buy two or more of the same thing.

If you buy two or more of the item there is a discount on the shipping for the second, third... item.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.

 

How do i check my status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase. You can also contact us here on our contact page  to check the status of your order.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

 

How long does delivery take?

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team here.

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

 

Do you deliver products internationally?

Super Thicc Store successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

What payment methods do you accept?

We accept all credit cards and PayPal.

Can I cancel my order or change my address?

We understand that sometimes you can change your mind on an item. If you need to cancel your order please visit the Contact page. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has been shipped, we cannot change the shipping address.

I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way! 

Where's my order? / How can I track my order?

You should receive an email when the order is processed and shipped to you with proper tracking information. If you didn't receive an email, please contact us with your order number and we will provide the tracking information for you. 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Where do you ship to?

We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.